FREQUENTLY ASKED QUESTIONS

To get information about having your vehicle payments taken over please call 877-747-5913
For accounts opened previous to June 29, 2010 please email inquiries to customer support, email us at:
customerservice@autoleaselocator.com

Customer Service Phone:

888-860-7731

Monday- Friday-9 am - 6 pm EST

Saturday- 10 am - 4 pm EST

How do I cancel my account?
To cancel your account, please follow the link below.

https://autoleaselocator.com/Index.cfm/api.account.cancel/

I don't know my password?

To reset your password follow the "forgot password link": https://autoleaselocator.com/Index.cfm/api.account.forgot/

When does my trial account turn into a full account? On the 3rd calendar day.

Example:

Day 1: Friday (Date of sign up)

Day 2 Saturday

Day 3: Sunday( Final day of trial membership)

How do I assume a lease with no credit?
Autoleaselocator.com will sub lease vehicles to members with no credit. To get detailed information on this please contact us by phone.

My vehicle has been sold, how do I remove my listing?

To remove your listing you can email customerservice@autoleaselocator.com or log in to your account and select "delete listings".

If I transfer my lease am I still liable for the loan?
Most leasing companies remove the first individual from the loan in some cases the financing company may choose to leave the original lessee as a guarantor.

When the original owner of the lease is removed, this is referred to as a lease assumption. When liability remains with the original lessee, the process is known as a transfer of equity. Always verify the terms first with the leasing institution.

If I transfer the lease am I still held liable for the vehicle in the event of an accident?
No. The liability is solely on the registered owner of the vehicle with the Department of Motor Vehicles.

How long does it take for a seller to contact me?

It depends on the seller. Generally you should wait at least 7 days.